TERMS OF PURCHASE

1. Company Information
Company Name: Petrak-Žaja studio d.o.o.
Registered Address: Aleksandra Brešćenskog 6, 10000 Zagreb, Croatia
VAT ID (OIB): HR82982814345
Email: anekica@gmail.com
Website: https://www.anazajapetrak.com/

2. Scope of Agreement
By placing an order on our website, you enter into a contract with Petrak-Žaja studio d.o.o. These terms apply to all purchases made through our online store.

3. Products and Prices
All items are subject to availability. Prices are listed in EUR and include VAT. Shipping costs will be calculated at checkout.

4. Payment
We accept PayPal and credit/debit card payments. All transactions are securely processed.

5. Shipping
Orders are shipped via regular postal services (Croatian Post and international partners). Delivery times vary by destination, generally 3–14 business days.

6. Returns and Refunds

• Right of Withdrawal: You have the right to withdraw from your purchase within 14 days of receiving the goods.

• Return Conditions: Items must be unused and in their original packaging.

• Return Shipping: Customers are responsible for return shipping costs.

• Refund Process: Refunds will be processed to the original payment method upon receipt and inspection of the returned item. To request a return, please email us.

7. Intellectual Property
All content on our website, including images and descriptions, is protected by copyright. Unauthorized use is prohibited.

8. Governing Law
These terms are governed by Croatian law. Any disputes shall be resolved by the competent courts in Zagreb.